These Custom Chatbots Will Resolve Issues 3x Faster

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You’ve probably thought about adding a chatbot to your site — something smart, helpful, and always on. But most options either sound robotic, lack context, or force you to hand off your audience to an external platform.

What if you could train a chatbot on your own content and have it live natively on your website, answering questions in your brand’s voice and guiding users like a pro?

We used Chatbase to do exactly that — here’s how it worked for a small online retail business looking to level up support and engagement.

How We Used Chatbase to Embed a Custom Chatbot

We explored Chatbase to develop a tailored chatbot for a small online retail business. The goal was to enhance customer support and streamline product recommendations, offering users a seamless experience without leaving the website.

Why Chatbase Works So Well

• Builds Custom Chatbots: Allows creation of chatbots with specific business data, enhancing relevance.

• Embeds Easily: Provides both iframe and script options for embedding on various website platforms.

• Customizes Interaction: Adjusts chatbot personality and responses to fit your brand voice.

• Enhances Efficiency: Quickly integrates with minimal technical skills required.

• Supports Growth: Scales with your business needs by updating knowledge bases effortlessly.

How We Did It

Here's how we created and embedded a custom chatbot using Chatbase, or as they call it “AI Agent”, to improve customer interaction on our site.

1 – Create a Chatbase Account

We signed up for a free account on Chatbase to get started, which was straightforward and quick.

2 – Start a New AI Agent

After logging in, we accessed the chatbot creation page and clicked “New AI Agent” to initiate the process.

3 – Add Your Knowledge Base

We trained the chatbot using our business data. This involved uploading product catalogs and linking our website URL for comprehensive data integration.

💫 Level Up

FACT: By the end of this year, 95% of customer service interactions across chat, voice, and email will be handled by AI – making smart chatbots a critical channel for brand presence and engagement.

🔹 Want to build one yourself? Our Skill Leap course shows you step‑by‑step how to create, customize, and launch a Chatbase‑powered chatbot—right on your website.

By the end, you’ll know how to:

• Set up and train a chatbot with your brand’s voice

• Embed it as a chat bubble or full-page frame

• Connect it seamlessly with Slack, Zapier, WhatsApp, and more

• Apply advanced prompt-engineering to fine‑tune bot responses

Ideal for marketers, support teams, entrepreneurs—or anyone ready to elevate website engagement, capture leads, and offer instant help—without writing a line of code.

4 – Customize Your Chatbot

We chose GPT-4o-mini to power our chatbot (it’s the cheapest, yet still very effective), configured specific prompts to reflect our brand's tone, and adjusted settings for optimal response creativity.

5 – Test Your Chatbot

Using Chatbase's playground, we interacted with the chatbot to ensure it provided accurate responses. We made adjustments to prompts and settings as needed.

6 – Publish and Embed Your Chatbot

Once satisfied, we used the generated HTML iframe code to embed the chatbot directly onto our website, choosing the script option to display a chat bubble.

7 – Add Code to Your Website

We pasted the script code into the “custom HTML” section of our website builder, integrating the chatbot seamlessly into our site layout.

8 – Keep Your Chatbot Updated

And now, we regularly update the chatbot’s knowledge base with new product information, whether that be uploading new documents, or recrawling our site. Ensuring it remained a valuable resource for users.

Other Use Cases

Custom chatbots can enhance various business functions on your website:

• Customer Support: Provide 24/7 assistance for common queries.

• Product Recommendations: Help guide customers to suitable products.

• Lead Generation: Collect potential customer information interactively.

• Interactive Polls: Conduct surveys and gather feedback in real-time.

• Educational Guides: Serve as a tutor or informational guide for users.

Custom AI chatbots aren’t just a flashy add-on — they’re becoming an essential part of how businesses engage online. Whether you're guiding shoppers, answering FAQs, or capturing leads, having a chatbot that speaks in your voice and knows your content makes a real difference.

And the best part? You don’t need to be technical to get started.

💡Bonus Pro Tips

• Use Quality Data: Ensure the information uploaded is accurate and comprehensive for better chatbot performance

• Test Across Devices: Verify the chatbot's functionality on both desktop and mobile platforms

• Iterate on Feedback: Use user interactions to refine and improve chatbot responses continually

⏭️ What’s Next

Our Thursday news roundup is on deck—expect the biggest drops, tools, and updates that actually matter.

Then next week, we’ll walk you through the art of advanced image prompting using GPT-4o. From lighting and aspect ratios to embedding text in your visuals, you’ll learn how to craft stunning, brand-worthy images with just the right words.